Phil hudson
IT Support Specialist
Information Technology Support specialist with working knowledge in Microsoft Windows environments, Active Directory, and experience maintaining network performance. Adept at offering network monitoring analysis, performance tuning, troubleshooting network problems, and defining network policies and procedures.
01 PROFESSIONAL Knowledge
Operating Systems: Experience with installing, configuring, and managing one or more operating systems such as Windows, Linux, or macOS.
Knowledge of network topologies, protocols, and services such as TCP/IP, DHCP, DNS
Understanding of basic security concepts such as
authentication, authorization, and encryption
Familiarity with technologies like VMware, VirtualBox, and Hyper-V, including knowing how to create, configure, and mange virtual machines
Proficient in Active Directory administration that supported over 15,000+ users, including user account management, group policy management, and supporting user account creation.
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Home Lab
Home Lab
My home lab consists of a Catalyst 3550 multi-layer switch and a Cisco 1811 router. The Cisco router acts as the default gateway for devices in each VLAN (vlans 10, 20, 30)
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With this router on a stick lab I used a single physical router interface to connect to three VLANs by using subinterfaces.
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With this lab, I implemented access control lists (ACL) to control traffic between VLANs and improve network security. ACL's were used to limit traffic to only what is necessary for my network to function properly and block any traffic that is deemed harmful or unnecessary.
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By routing traffic between VLANs at the router, rather than at the switch, I improved network performance and reduced congestion on the network.
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In this lab my objective was to configure a WLC, several access points and a DHCP server.
The WLC allowed for centralized management of APs, simulate real-world scenarios, test and validate network configurations and policies, and troubleshoot common network issues.
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The WLC was also configured to enforce security policies, such as authentication and encryption, across the AP in the network.
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Virtual Lab
Presentation
Final Presentation
03 Experience
2022
ePlus Technology
Servie Desk Analyst 1
•Documented procedures, standards, best practices for end users with efficient problem-solving.
•Administered troubleshooting abilities for software and network connectivity issues. •Managed, prioritized, and documented incoming questions and support requests by phone and email.
•Monitored and reported Service Desk tickets utilizing ServiceNow ticketing system.
•Performed and contributed to system updates, tests, and maintenance to avoid service interruptions.
•Ensured optimal network performance to meet end users needs.
•Resolved 200 plus level one technical issues quickly and efficiently.
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